Terms & Conditions

The following Terms and Conditions apply to plugins and applications sold by Tourbillon Labs.

Mobile Apps
WordPress Plugins
General

Mobile Apps

The apps sold or made available by Tourbillon Labs are tools designed to assist the user with the use cases described on their individual product pages. They are intended to be used as an aid, and should not be considered a formal record or professional advice.

WordPress Plugins

Licensing

Purchasing a plugin from Tourbillon Labs gives you an on-going, non-exclusive, limited license to use the plugin in accordance with these Terms and Conditions.

Software license

The code for all of our plugins is licensed under the GNU General Public License v3.0 or later.

Plugin license

In addition to the software license, you will be provided with a non-transferable plugin license key. Plugin license keys are valid for one year from the date of purchase. After which, the license will need to be renewed for continued updates and support. The license key entitles you to use the plugin with one website for yourself, or for one client. You may not share, sell or give away access to your license key. License keys are only transferrable by contacting us to request the transfer to a new owner. Transfers will be granted on a case-by-case basis at our discretion. We reserve the right to revoke any license keys that have not been used in accordance with these Terms and Conditions.

Annual subscription

When you purchase a plugin, an annual subscription will automatically be created using your chosen payment method. While the subscription is active, the plugin license key will be automatically renewed each year providing continued access to updates and support with no break in service. You will automatically be billed using your original payment method when the license renews each year. You can cancel your subscription at any time, either via your payment provider (e.g. by logging into your PayPal or Stripe account and cancelling the subscription through their interface), or from your account. If you cancel your subscription before your license key expires, you will continue to receive updates and support until the end of the billed period. After your license key expires, you can continue using the plugin, but will not be able to receive updates or support. There are no guarantees that the plugin will continue working with future versions of WordPress or plugins/themes with which we officially integrate. If your license key expires, you can re-purchase the plugin at any time. This will resume your access to updates and support under a new license key.

Plugin delivery

On receipt of successful payment, your plugin files and license key will be made available on the order confirmation page, and via email. This information will also be available in your account while you hold a valid license key for the plugin. If your license key expires or is otherwise revoked or refunded, then access will be discontinued until the license key is renewed, or the plugin is re-purchased.

Automatic plugin updates

Automatic updates are available for as long as you hold a valid and active license key for the plugin. Updates will be made available to you from the WordPress dashboard. The latest version of the plugin can also be downloaded manually from your account.

Warranty

Our plugins are guaranteed to function correctly on a fresh installation of WordPress using a default WordPress theme. We do not guarantee they will function with third-party plugins or themes, or with all web browsers or hosts unless otherwise specified. If you have any compatibility issues with one of our plugins, please ensure that your plugins are up to date, and we will support you as best we can, according to our support policy. Our plugins are provided “as is” without warranty of any kind, expressed or implied (as per GPL v3). We will not be liable for any damages resulting from the use or inability to use our plugins. This includes but is limited to indirect, direct, special, incidental or consequential damages or losses, including data loss.

Plugin support

When you buy a plugin from Tourbillon Labs, you can receive support for as long as you have a valid license key.

Support includes:

  • Help with any issues specifically relating to the plugin you have purchased from us.
  • Help with any issues relating to using a Tourbillon Labs plugin with third-party plugins with which we officially integrate.
  • Minor CSS modifications relating to styling issues when using our plugin with your theme, or a plugin with which we officially integrate.
  • Advice on how to get the most out of our plugins.

Support does not include:

  • Deactivating themes and plugins to investigate possible conflicts/bugs.
  • CSS modifications other than where information is displayed in an incorrect way.
  • Complex or time-consuming CSS or JavaScript modifications to fix issues with your theme or a plugin with which we officially integrate.
  • Functionality conflicts with the theme or other plugins, including JavaScript errors or conflicts.
  • Customising the plugin beyond its intended use.
  • Support with older versions of WordPress and our plugins.
Please be aware that we will require your site and plugins to be up to date before we will provide support. Whilst we attempt to provide the best possible support for our plugins, we do not guarantee that any support query will be resolved in a way that you are completely satisfied with, or within a specific timescale. If you discover an issue within 30 days of purchase or renewal of the plugin, and we cannot resolve your problem, then you are entitled to a full refund of the most recent purchase or renewal period under our 30-day money back guarantee.

Price changes

Tourbillon Labs reserves the right to modify, change, cancel or upgrade the price or terms of a plugin subscription and/or license key without prior notice or consent. If you have an active subscription, the plugin will be renewed at the cost originally paid, regardless of the cost for new customers. If a subscription is cancelled or allowed to lapse, you must renew the license key at the current purchase price.

Plugin Refund Policy

We firmly believe in our products, but we understand that they may not work perfectly on every website, and may not meet your needs. If you change your mind for any reason then we will be happy to provide a full refund within 30 days of the date of purchase or renewal. No refunds will be given more than 30 days after the purchase/renewal date. We recommend that you contact us before requesting a refund if you have problems getting one of our plugins to work, or are unsure of its features. We can often resolve any problems, although you have a right to a full refund at any time within the first 30 days after purchase.

Ownership

All plugins sold on this website are the property of Tourbillon Labs Pty Ltd. You may not claim intellectual or exclusive ownership rights to any of our plugins.

General

Support Availability and Response Times

We aim to respond to all support requests within adequate timeframes. Tourbillon Labs is based in Perth, Australia and our official support hours are 9AM to 5PM Monday to Friday, +8GMT – excluding public holidays. We respond to requests within 2 business days. While we do not guarantee that we will resolve the request in this time period, we will acknowledge it and communicate with the customer as appropriate to help resolve the issue.

Website & plugin content

All content on this website and throughout our plugins is the property of Tourbillon Labs Pty Ltd. This includes images, videos, documentation and other information. It may not be redistributed without permission or consent.

Storage of personal information

When you purchase a plugin from Tourbillon Labs, we will store the following information relating to your purchase:
  • Name
  • Email address
  • Billing address
  • IP address
You may contact us at any point to request that this information is deleted. We do not have access to your payment information at any point. Payment is taken securely via either PayPal or Stripe in the case of plugin purchases, or the Apple App Store or Google Play Store in the case of our mobile apps, and your payment data is treated securely according to their respective privacy policies. You can read our full privacy policy statement here.

Email communication

In addition to emails relating directly to your purchase, Tourbillon Labs may occasionally send you emails relating to your purchase and/or our products. For purchases of our apps through the Apple App Store or Google Play Store, we will only send emails if you choose to opt-in to our newsletter through the app interface. You may opt out of these emails at any time without penalty, although this means that you may miss important new information. We will never sell or release your email address to any third-party vendors.

License Agreement

By purchasing a mobile app or plugin from Tourbillon Labs, you indicate and consent that you have read and agree to these Terms and Conditions.

Severability

If any part of this agreement is declared unenforceable or invalid, all remaining clauses shall remain binding.

Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time for any reason, without prior notice or consent. You can visit this page at any time to view the current version.
×